Human factors and the fundamental attribution error of incident investigations

The fundamental attribution error describes the cognitive bias that makes us attribute the behaviors of others to internal factors, diregarding possibly relevant external factors. This bias is well known in psychological circles, but is also very hard to avoid. This article discusses the fundamental attribution error and how it can have adverse effects on incident investigations, sometimes leading to inappropriate conclusions or ineffective remediation. For the full article see: http://www.shponline.co.uk/human-factors-and-the-fundamental-attribution-error-of-incident-investigations/