Article

Managing Resistance to Change

The toughest challenge of organizational leaders today is to manage at the speed of change.

Article

Assessing and Changing Organizational Culture

Culture, sometimes called organizational culture or corporate culture, has been described as “the way we do things around here.”

Article

Capturing Decision Making Needs for Design Affordability and Flexibility: Bridging the SE-HSI Gap

How the approach closes the Systems Engineering-HSI gap, and in so doing provides several design benefits.

Article

User-Centered Design in a Large-Scale Naval Ship Design Program

The US Navy is currently developing a new class of surface combatant ships referred to as DDG 1000.

Human Systems Integration

Handbook of Human Systems Integration (Wiley Series in Systems Engineering and Management)

A groundbreaking look at how technology with a human touch is revolutionizing government and industry

Healthcare

Pursuing the Triple Aim: Seven Innovators Show the Way to Better Care, Better Health, and Lower Cost

Pursuing the Triple Aim shares compelling stories focused on a health care system for the nation that improves the experience and quality of care while at the same time controlling costs.

Healthcare

Crossing the Quality Chasm: A New Health System for the 21st Century

Analyzing health care organizations as complex systems, "Crossing the Quality Chasm" also documents the causes of the quality gap, identifies current practices that impede quality care, and explores how systems approaches can be used to implement change.

Human Factors

Moderating Usability Tests: Principles and Practices for Interacting

Moderating Usability Tests is the place for new and experienced moderators to learn about the rules and practices for interacting that have never been described in one place before.